Shipping policy

Shipment Processing Time

All orders are usually processed within 2 Business days

We will notify you via email if we are experiencing a high volume of orders that will delay shipping times. 

Shipping + Click & Collect

CLICK & COLLECT

If you are local to the Gold Coast you can select click + collect at checkout, an email will be sent to you once your order is ready with pick up time and  instructions.

SHIPPING - AUSTRALIA POST

Free standard shipping Australia Wide on all orders over $250

Base Rates

$10.95 Standard up to 500gms, 2 - 8 day delivery time

$12.95 Standard Over 500gms, 2 - 8 day delivery time

$13.95 Express up to 500gms, 1 - 4 day delivery time

$19.95 Express Post up to 5kgs, 1 - 4 day delivery time

Australia Post Overseas Calculated at checkout 7 -21 delivery time

✨ Extras: You can elect to add insurance and sign for delivery on your order with your free shipping

✨ For express shipping you can select standard up to 5kg + Insurance & sign for delivery

✨For express shipping over 5kgs rates are calculated at checkout based on your orders weight and value and include insurance & sign on delivery

We ship to Australia, New Zealand, USA, Canada, Europe and Asia.

Australia Post Overseas Calculated at checkout

For New Zealand, USA, Canada, Europe and Asia. Shipping is calculated at checkout based on weight and shipping zone, providing you with the best prices we can.

*Please note there is a 2kg weight limit for countries outside Australia per package. If you require a large order please contact us directly for alternate shipping.

If your country is not listed please contact us directly and we will check availability for shipping to you. Contact Us Here

Shipping rates and delivery estimates

We ship to Australia, the USA, China, Canada, New Zealand and most European countries

*Overseas shipping restricted to 2kg weight on website. Customer can contact us directly for heavier orders

Shipment to P.O. boxes or APO/FPO addresses

We can send to PO boxes and Parcel Collect lockers via Australia Post

Shipment confirmation and order tracking

Customers receive a shipment confirmation and tracking number immediately upon order being fullfilled

Customs, duties, and taxes

Divine Crystal Heart is not responsible for any customs and taxes applied to your order outside Australia, the USA, China, Canada, New Zealand. All fees imposed during or after shipping outside these countries are the responsibility of the customer (tariffs, taxes, etc.).

Lost or damaged parcels

We take extra care packing every order, but if something goes wrong along the way, please contact us at hello@divinecrystalheart.com.au with your order number.

Orders valued up to $300 include our complimentary replacement cover for items confirmed lost or damaged in transit. If an identical replacement isn’t available, we’ll arrange an alternative with your agreement or refund the affected item.

We’ll first work with Australia Post to investigate the issue and organise any necessary claim. Please help us with any information needed during this process.

For damaged deliveries, please send clear photos of the item and packaging, and keep everything including the shipping label. Australia Post may require you to present the damaged item and packaging at a Post Office for assessment.

Our replacement cover does not limit your rights under Australian Consumer Law.